Contact and seller details

GlobalPass is an online shop for travel eSIMs: data plans for a trip abroad. This page says who runs the shop, how it works and how to reach us.

How to reach us

Email: support@globalpass.pl — before a purchase and after it. The address the Terms give, support@techvisioncloud.pl, reaches us too.
Phone: +48 503 835 096.
After a purchase: in the Account, at each eSIM, "A problem with this eSIM? Write to support". Your message reaches us with that eSIM's details, so there is nothing to copy out.
Address for correspondence: ul. Marcina Kasprzaka 31 lok. 119, 01-234 Warszawa, Poland.
We answer a complaint within 14 days, by email or in the Account (Terms, § 11).

Seller: Aliaksandr Nazaruk, a sole trader entered in the Polish register of businesses (CEIDG) under the business name TechVision Studio Aliaksandr Nazaruk.
NIP (tax ID) 9512452796, REGON 529368437.
The shop runs at globalpass.pl. Its earlier address, globalpass.techvisioncloud.pl, which § 1 of the Terms still gives, redirects to globalpass.pl.
The Polish register of VAT taxpayers lists the seller as VAT-exempt. The price in the shop is the final price.
We issue an invoice on request: write to the email address above within 3 months of the end of the month in which you bought (Terms, § 6).

We sell travel eSIM data plans: internet only, no calls or texts.
We are not a mobile network operator. Data service is provided by local network operators in the country you are in, through the eSIM supplier we use. Your contract is with the seller, who is responsible to you.
Delivery is digital and free. After payment the eSIM appears in the Account, usually within a few minutes; if it has not appeared within 60 minutes, we refund the full price without being asked (Terms, § 8). An email says the eSIM is ready; the installation code itself is only in the Account.
Payment is one-off and up front: card, Apple Pay, Google Pay, BLIK for prices in złoty, and any other method Stripe's payment form offers. No subscription and no automatic renewal.
As long as the eSIM has not been installed, we refund the full price for 180 days from purchase (Refunds).